Privacy Policy for ServiceDriveIQ

 

At Servicedriveiq.com , we prioritize the privacy and security of your information. This
Privacy Policy outlines how we collect, use, and safeguard the data you share with us,
particularly through the integration of our service drive technology with dealership
software.

1. Information Collection
   ServiceDriveIQ collects limited personal and vehicle information necessary to
   provide seamless integration between your dealership’s service drive and its dealership
   management system (DMS). The types of information we collect may include:
   Vehicle Identification Number (VIN)
   Customer and vehicle service history
   Appointment scheduling details
   Service preferences and declined services
   This information is used exclusively for the purpose of enhancing the functionality of our
   Digital Service Menu and its connection with your dealership software.
2. Data Usage
   The data collected by ServiceDriveIQ is used solely to provide the following
   services:
   Vehicle identification via VIN scanning
   Streamlined service check-ins and workflow management
   Personalized service intervals and reminders
   Push-to-create repair orders directly in your DMS
   Enhancing customer communication by viewing past service history and declined
   services
   We never use your data for marketing purposes, nor do we share or sell your data to
   third-party entities.
3. Data Storage and Retention
   ServiceDriveIQ does not store or retain your data beyond the completion of each
   transaction. All data collected during the use of our services is securely transferred to
   your dealership’s DMS and is not stored on our servers. This ensures that your
   customer data remains within your control and adheres to your internal data security
   policies.
4. Data Security
   ServiceDriveIQ implements robust security measures to protect the integrity of data
   as it moves through our systems and connects with your DMS. We utilize industry-
   standard encryption methods to safeguard data during transfer, ensuring that no
   unauthorized third parties can access or intercept information.
5. Third-Party Sharing
   We do not share, sell, or trade any customer or vehicle data with third parties. The
   information collected through our service is solely for enhancing your dealership’s
   operations and improving customer experiences.
6. Dealer Software Integration
   ServiceDriveIQ is designed to seamlessly integrate with your dealership’s software,
   allowing for real-time data syncing between our Digital Service Menu and your DMS.
   This ensures that service records, repair orders, and customer preferences are
   automatically updated in your system without the need for manual input.
7. User Rights
   As a dealership using ServiceDriveIQ, you retain full control over all customer data.
   If you wish to access, modify, or delete any information collected during the use of our
   service, you may do so through your DMS. We do not store copies of this data, meaning
   all modifications must be done within your system.
8. Updates to This Policy
   We may periodically update this Privacy Policy to reflect changes in our technology,
   security practices, or legal requirements. Any updates will be posted on our website,
   and continued use of our service after changes signifies your acceptance of the revised
   policy.
9. Contact Us
   If you have any questions about this Privacy Policy or your data protection rights, please
   contact us at:
   ServiceDriveIQ
   Email: Support@servicedriveiq.com
   Phone: (813)649-3655
   Your privacy is important to us, and we are committed to protecting the integrity of the
   data you entrust to us while enhancing the efficiency and performance of your
   dealership.